Smart city

Systems Maintenance

Quality maintenance is built on effective processes and technical expertise in systems.

Nodeonin ylläpitoporukka tarkastelemassa järjestelmää

Monitorihuone, jossa lukuisilla monitoreilla näkyy erilaista reaaliaikaista dataa.

Maintenance service ensures system functionality

Technical systems often play a critical role in the city’s operational functions. Any disruptions must be addressed as quickly as possible.

Predictive maintenance helps minimize disruptions before they occur. When issues do arise, expertise and well-designed processes are key to restoring functionality swiftly. Keeping documents up to date is the most cost-effective way to ensure operational efficiency.

Solid expertise drives maintenance excellence

Nodeon maintains dozens of critical systems in tunnel and street environments. Our urban maintenance expertise includes data collection and measurement systems, street-side technical devices, and associated telecommunications networks.

Smart Traffic Control in Cities
Technical Systems for Tunnels
Urban Street-Side Technological Networks and Systems
Smart Lighting
Measuring Devices and Measurement Systems
Data Storage Solutions
Cloud-Based Software Solutions
Smart City Solutions
Industrial Automation Systems
Power Distribution

Antti Muurikainen kalibroimassa mittauslaitetta

Specialized expertise in urban technology

Successful maintenance of smart city systems requires a wide range of technical expertise. Nodeon is a technology integrator for large-scale urban infrastructure and traffic solutions.

We ensure the seamless operation of our clients’ systems through our knowledge of integrated technology areas: street-side technology devices, measurement and data collection, software, data storage, cloud solutions, edge computing, telecommunications networks, industrial automation, electrical distribution, and lighting.

Henkilö työskentelee läppärillä, ympärillä leijuu incident management -aiheista dataa.

Maintenance is processes

Modern maintenance operations are guided by standardized processes. ITIL (IT Infrastructure Library) processes provide a strong foundation and a common language for maintenance activities.

Nodeon’s maintenance is strongly structured around ITIL process definitions. In case of disruptions, we respond according to the Incident Management process to recover as quickly as possible.

Our services

24/7 monitoring services for technical devices and systems (real-time monitoring view for the customer)
Centralized service point (SPOC, Single Point of Contact) – first response to incidents and service requests
Incident management actions (restoring the system to “green” status)
Problem and root cause investigation
System documentation maintenance

Documentation of all incidents and service requests in the ticketing system
Development services for technical systems
Guiding the customer’s field service organization as part of the maintenance services
Service hours during business hours or extended service hours on weekdays
Temporary 24-hour on-call service
Annual system condition checks and investment planning